Ask what the fee applies to
Check whether the basis is accommodation revenue, booking total or receipts after channel costs. Ask how taxes, refunds, cancellations and cleaning are treated; equal percentages can produce different costs.
Separate expense categories
Organise management, distribution, housekeeping, utilities, maintenance and launch costs. Specify guest and owner charges and which need approval. Cleaning receipts are not automatically profit.
Compare the same scope
Identify who handles guests, faults, spending approval, pricing and reporting. Clarify whether photos and post-stay checks are included, together with frequency and limits.
Ask before signing
Request an anonymised report example, extras list and rules for urgent work, personal use and ending the engagement. Understand both the cost and the work remaining with the owner.
Questions, answered
What should I send first?
Unit count, locations, project stage and objective. Avoid sending credentials or guest data in the first brief.
Do you assess a single apartment?
Selectively in prime central locations such as Brera and Duomo. Our priority is portfolios and buildings.
Does the first discussion guarantee returns?
No. Scope, assumptions and required checks are defined for the real project.
